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| dpQWSync for e-automate - Messages |
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PROGRAM: dpQWSync EAQuote for e-automate - Messages
dpEAQuote Activation
Trial Version
Trial Version: You are currently using a trial version of this product.
Close this wizard to continue with the trial version. Click next to activate you product now.
Resolution
- You can continue to use the trial version of the product
- Click red [X] to close
- Click Next to activate
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Application Notice
This product has expired. Please run the activation wizard.
Resolution
- The 30 day trial has expired. Run the activation wizard.
We highly recommend activating as "Domain Administrator" or "Local Administrator" See KB.
- KB - Line 26
- Click OK to activate
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AdpEAQuote Activation
- Click Next to activate
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AdpEAQuote Activation
- Enter serial number or click Paste Serial
- Click Next
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AdpEAQuote Activation
- Enter serial number or click Paste Serial
- Click Next
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Application Notice
Unable to activate
The following error has occurred: Value to add was out of range.
Parameter name: value.
Resolution 1:
- Currently under investigation
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Notice
Unable to attach
Unable to insert settings into database. Reason given:
Invalid column name 'ReusebleCoreID'.
Invalid column name 'ReturnableItemID'.
Resolution 1:
- e-automate has been upgraded to version 8.7 and the columns are no longer valid. Upgrade your version of dpQWSync.
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QuoteWerks
Error executing command line
Error executing command line of "[drive]:\Program Files (x86)\Hogan Data\dpQWSync - EAQuote\dpQWSyncEAQuote.exe"
Error (53) File not found.
Resolution:
- When dpEAQuote is installed it makes an entry into QuoteWerks file [drive]:\QuoteWerks\menuopts.add
[Menu]
Push To e-automate="c:\Program Files (x86)\Hogan Data\dpQWSync - EAQuote\dpQWSyncEAQuote.exe"
- The path points to the dpQWSync - dpQWSyncEAQuote.exe file to execute the push.
- Correct the path and file name is needed.
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Application Notice
Unable to attach
Unable to attach to Quotewerks. Application will now close.
Resolution 1:
- dpQWSyncEAQuote.exe is a mix match with QuoteWerks version
- Version 1.1.5239.32072 = QuoteWerks 4.0
- Version 1.1.5529.39567 = QuoteWerks 5.0
Resolution 2:
- Run QuoteWerks Node install and retry dpEAQuote
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Resolution 3:
- Run a test using QuoteWerks Medic 5.0 Utility
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- Click menu Utilities
- Choose Data Manager for QuoteWerks Databases...
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- If you get an error message simular to the one on the right
- It is a known issue with QuoteWerks 5.0 Build 2
- Run QuoteWerks Node install and retry dpEAQuote
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Application Notice
Unable to connect to server...
Unable to connect to server, please check connectivity and try again. Reason: Conversion failed when converting the nvarchar value "somevalue" to data type int.
Resolution
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Application Notice
Could not retrieve current quote information
Unable to acquire contact information from e-automate:. A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
Resolution
- Ensure you are using the correct SQL instance name
- Ensure SQL Server service is running
- Ensure SQL Server Browser service is running
- Ensure TCP/IP and Named Pipes protocols are enabled
- Ensure the "Allow remote connections to this server" is checked in SQL Server Properties
- Configure the Windows Firewall for the SQL Server port and SQL Browser service
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Application notice
Cannot push to e-automate. The following item did not originate from e-automate.
Item description
Action
- Create quote from QuoteWerks to e-automate with item not in e-automate
Reason
- Creating new items in e-automate are not allowed
Resolution
- Launch: EAQuote Configuration
- dpQWSync - EAQuote - Push Configuration
- Inventory Options
- Check Enable Adding Inventory Items to e-automate
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Application notice
Cannot push to e-automate. The following item did not originate from e-automate.
Item description
Cannot be added: Mapping was not found for Allen Parts
Action
- Create quote from QuoteWerks to e-automate with item not in e-automate
Reason
- Vendor "Allen Parts" has not been mapped
Resolution
- Launch: QWSync Configuration
- Configure Mapping
- Map new items "KB"
- dpQWSync - Server Installation
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Application notice
The following error has occurred: Cannot insert the value NULL into column 'CategoryID', table 'CoEA87.dbo.ICItems'; column does not allow nulls.
INSERT fails
The statement has been terminated
Action
- Create quote from QuoteWerks to e-automate with item not in e-automate
Reasons
- Category does not exist in e-automate
- Category in mapping is incorrect
Resolution 1
- Validate Category in e-automate
- Add Category in e-automate
Resolution 2
- Launch: QWSync Configuration
- Configure Mapping
- Validate category "KB"
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Application notice
Could not retrieve current quote information.
Unable to cast COM object of type 'QuoteWerks.DocFunctionsClass' to interface type 'QuoteWerks._DocFufnctions'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{8560F69D-0789-449B-81A-B3A96BA1C8FE}' failded due to the following error: Not such interface supported (Exception from HRESULT; 0x800004002 (E_NOINTERFACE)).
Action
- Launching e-automate push from QuoteWerks
Resolution
- Install current QuoteWerks node on current machine.
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FAQ ID # 83
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